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Return & Refund Policy

Refund Policy
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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t
offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
item not in its original condition, is damaged for reasons not due to our error

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of
your refund.
If you are approved, then your refund will be processed, and a credit will automatically be
applied to your credit card or original method of payment, within a certain amount of days.
If you have made payment through cash on delivery method, we would require your bank
account details to transfer the refund directly to your bank account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is
officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
arjun@thecoconutpeople.in.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the
same item, send us an email at arjun@thecoconutpeople.in and send your item to: D-870,
new friends colony, new delhi. new delhi Delhi IN 110025.
Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a
gift credit for the value of your return. Once the returned item is received, a gift certificate
will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped
to themselves to give to you later, we will send a refund to the gift giver and he will find out
about your return.
Shipping
To return your product, you should mail your product to: D-870, new friends colony, new
delhi. new delhi Delhi IN 110025
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will
be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach
you, may vary.
If you are shipping an item over Rs.300, you should consider using a trackable shipping
service or purchasing shipping insurance. We don’t guarantee that we will receive your
returned item.
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